Shipping Information

Q: Is the shipping that shows up in my cart the actual shipping?

A: No, once you start the checkout process, the shipping will re-calculate and give you multiple options to choose from.

Q: How long does it take to ship an item?

A: We ship within 3 business days. This excludes all major Holidays, Weekends and Weather-related events such as major storms.

Q: What happens if I ship to the wrong address?

A: We are not responsible for wrong address entry. You must verify your address prior to completing your purchase. No refunds, returns or exchanges are permitted.

Q: What if my package is lost, stolen or damaged?

A: We always recommend choosing a shipping option that allows insurance. That way you are covered. KGC does not replace or refund purchases.

Q: Does KGC ship to P.O. Boxes?

A: We ship wherever the option you have chosen allows. Some services do not allow. Be sure to check while you are processing your purchase.