Work with Us
We welcome collaborations, wholesale opportunities, and trade partnerships. Tell us who you are, and we’ll explore ways we can work together.
KGC Policies
POLICIES & INFORMATION
Payment
We accept Visa, MasterCard®,
When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience. If you have any difficulties in the checkout process, you can always address our customer support department with your billing questions.
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RETURNS
We do not accept returns on any products. Please be sure to research, look at photos or request information prior to purchasing any items.
How we work
We‘re passionate about making good quality products and do our best to make the life of our Collectors better.
Every day we improve the quality of our services and products we make for our Collectors. We have achieved a balance between seeing the big picture and attending to details. Post-purchase communication is an essential part of any good service. Building relationships with our existing Collectors is one of our primary objectives.
We strive for an open and all accepting Collectors Universe.
Returns/Refunds
Graded Cards
No Returns or Exchanges
All card grading service purchases are final. Because grading is a customized service performed on each submitted card, we do not accept returns, exchanges, cancellations, or refund requests once grading has begun. By submitting a card, the customer authorizes us to evaluate, grade, and, when included in the selected service, encapsulate the card.
Grades reflect our good-faith professional opinion based on the card’s condition at the time of evaluation and are not guaranteed to match grades assigned by another company or a customer’s expected grade. Disagreement with a grade does not qualify for a return, exchange, or refund.
If material that does not belong is accidentally sealed inside the slab during our grading and encapsulation process, we will correct the issue at no service charge. The customer is responsible only for shipping and handling costs associated with returning the card to us and receiving the corrected card.
If you believe we made an administrative error, such as an incorrect label or submission detail, please contact us promptly so we can review the matter. If our review confirms that we made an error, we will correct the slab at no service charge. The customer is responsible only for shipping and handling costs associated with returning the card to us and receiving the corrected card. Claims involving damage or loss during return shipment must be reported in accordance with the carrier’s requirements and any shipping or insurance terms provided with the order. Nothing in this policy limits any rights or remedies that cannot legally be waived.
Singles/Slabs/Sealed Products
All purchases of single cards, graded slabs, and sealed products are final. We do not accept returns, exchanges, cancellations, or refund requests due to a change of mind, buyer’s remorse, market-value changes, or disagreement with a third-party grade.
Customers are responsible for reviewing all available photographs, descriptions, grades, and condition notes before completing a purchase. Customers are also welcome to contact us with questions or to request additional information about a card before purchasing. Single cards and slabs may display normal wear or condition characteristics consistent with their photographs and descriptions. Sealed products must remain unopened and untampered with; we cannot guarantee the condition, contents, print quality, collation, or manufacturer-related characteristics of items inside sealed packaging.
If you receive the wrong item or an item that materially differs from its description, please contact us promptly and provide clear photographs of the item, packaging, and shipping label. If our review confirms that we made an order-fulfillment error, we will correct the issue at no service charge. The customer is responsible only for shipping and handling unless otherwise required by law. We are not responsible for loss or damage that occurs while a shipment is in the carrier’s possession. Any claim for loss or damage in transit must be submitted to the carrier in accordance with its requirements and any applicable shipping-insurance terms. Nothing in this policy limits any rights or remedies that cannot legally be waived.
Policy Changes and Updates
We reserve the right to revise, update, or modify these policies at any time. Any changes will take effect when the updated policy is posted or otherwise
communicated, unless a later effective date is stated. The policy in effect at the time of a purchase or grading submission will apply to that transaction, except where a change is required by law. Customers are encouraged to review our current policies before making a purchase or submitting cards for grading.